Delete your KhataZone account

Before you delete: download your records

Your invoices and bills are your GST records, and the law expects your business to keep them for several years whichever software you use. Deleting your KhataZone account removes our copy, so save your own first:

• Sales invoices — Sales → Export → Excel (.xlsx), or Invoice PDFs (ZIP).
• Purchase bills — Purchases → Export → Excel (.xlsx).
• Tally — Tally Export, if it is part of your plan.

Option 1: delete from the app or website

• Sign in to KhataZone (the Android app or khatazone.com) as the company owner.
• Open Settings → Security & account and scroll to Delete my account.
• Tap Delete my account…, enter your password, type DELETE and confirm.

You are signed out straight away, and we email you to confirm the request and the date your data will be deleted. Go to Settings (you will be asked to sign in).

Option 2: ask us by email

If you cannot sign in, or no longer have the app, email support@khatazone.com from the email address registered on your KhataZone account, with the subject “Delete my account”. Include your business name so we can find the right account. We only act on requests from the registered email address, and we reply to confirm. From then on the same timeline applies.

What happens straight away

• Sign-in to the account is turned off, and every device that was signed in is signed out.
• Every phone stops getting KhataZone notifications: the notification tokens issued by Google Firebase Cloud Messaging that we stored for each phone you used the app on while signed in (whether or not notifications were allowed on it), with their model names and app versions, are deleted.
• Any automatic renewal payment you set up is cancelled, so you are not charged again.
• Recurring invoices you scheduled are paused, so none are raised for your customers.
• We send one confirmation email to your registered address.

30 days to change your mind

Nothing is erased for 30 days after your request. If you change your mind, email support@khatazone.com from your registered email address within those 30 days and we restore your account with all its data. Sign in with your usual password; automatic renewal payments and recurring invoice schedules stay off until you turn them back on.

What is deleted after 30 days

• Your user account — name, email address, mobile number and password.
• Your company profile — business name, GSTIN, addresses, bank and UPI details, logo and signature.
• Your business records — customers, suppliers, items and stock, invoices, quotations, orders, delivery challans, credit and debit notes, purchase bills, receipts, payments, ledgers and vouchers, and any files you uploaded.
• Your settings, and the links you shared with your customers to view documents — they stop working.
• Anything still left from the Android app's notifications — a phone's notification token, model name and app version — and your notification choices.

Notification tokens are also deleted at other times, whether or not you delete your account: when you sign out of the app on that phone, change or reset your password, or remove the phone in Settings → Notifications, and within a day of the sign-in on that phone expiring. See the Privacy Policy.

What we keep, and why

• Our own invoices to you and their payment records — if you ever paid for a KhataZone subscription, the tax invoices we issued to you (which carry the billing name, address and GSTIN on them) and the record of each payment (amount, date and payment reference). Indian GST and income-tax law require us to keep our own accounts for a number of years. We keep these only for that legal purpose, never to contact you or for marketing.
• A referral partner's commission record — if a KhataZone referral partner brought your business to us, their commission record for your payments (amounts and dates) is kept, because it is their earnings and our payout and tax record. Your business is no longer named in it.
• Backups — our encrypted database backups are overwritten on a rolling cycle, so a copy of deleted data can remain in them for a short time after the purge (about 30 days) until it rolls off. Backups are used only to recover the service after a failure.

Invoices you already sent or shared with your customers stay with them — we cannot delete copies other people downloaded.

Questions

Email support@khatazone.com. See also our Privacy Policy.